We are seeking a energetic and customer-focused Automotive Service Advisor to join our team. In this role, you will be the vital link between our customers and our skilled technicians, ensuring a seamless experience from vehicle drop-off to pick-up. Your mechanical knowledge, dealership experience, and excellent customer service skills will drive customer satisfaction while supporting our sales efforts through upselling and technical explanations.

Responsibilities
Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
Provide detailed explanations of recommended repairs and services, leveraging mechanical knowledge to educate customers effectively
Write accurate repair orders, including all necessary details for technicians to perform work efficiently
Upsell additional services or maintenance based on customer needs and vehicle condition to maximize shop productivity
Manage cash handling transactions securely and accurately at the point of sale
Follow up with customers post-service to ensure satisfaction and foster long-term relationships




Coordinate with technicians to prioritize repairs and communicate timelines clearly to customers

Requirements
Dealership experience or automotive service background preferred
Strong mechanical knowledge with hands-on mechanic experience is highly advantageous
Excellent customer service skills with a positive, energetic attitude
Ability to explain technical issues clearly to customers of varying knowledge levels
Experience in automotive repair, sales, upselling, and cash handling is required
Ability to multitask efficiently in a quick-paced workplace while maintaining attention to detail

Join us and be part of a team dedicated to delivering exceptional automotive care! We value energetic individuals who thrive on helping customers get back on the road quickly and confidently. This is a paid position committed to supporting your growth in the automotive industry.

Pay: From $39,000.00 per year

Work Location: In person

📌 Automotive Service Advisor St James Industrial (St. James Industrial)
🏢 Canada Auto
📍 St. James Industrial