Enhance client solutions as a Client Support Manager with Fidelity in Toronto. Leverage your expertise in financial services to resolve issues and elevate client satisfaction in a hybrid work workplace.
In this role, you will utilize your thorough understanding of Fidelity Clearing Canada's (FCC) product suite to support Introducing Broker and Portfolio Manager clients effectively. With over three years of experience in service roles within the financial services industry, your core skills in problem-solving, technical support, and client management will be essential. You'll need to analyze and resolve complex customer issues efficiently.
Key Responsibilities:
• Research client inquiries related to FCC's products
• Perform advanced troubleshooting via phone and email




• Offer training on FCC applications
• Manage escalated support issues with confidence
• Translate product information into user-friendly support content
Requirements:
• 3+ years in financial services support roles
• Completion of a 3-year post-secondary education
• Broadridge (Dataphile) experience is a plus
• Bilingual in English and French is advantageous
• Strong attention to detail and communication skills
Become an integral part of Fidelity's commitment to excellent client service and support.
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📌 Client Support Manager at Fidelity (Toronto)
🏢 Fil
📍 Toronto