Job Overview:

We are looking for a motivated and organized Dispatcher/Customer Service Agent to join our team. In this fast-paced role, you will be the first point of contact for customers, answering phone calls, collecting essential customer information, and dispatching the appropriate locksmith technician to complete the job. Solid sales and customer service skills are crucial, as you will need to handle inquiries efficiently while ensuring customer satisfaction.

Responsibilities:
Answer incoming customer calls and respond to inquiries professionally
Collect and input customer details quickly and accurately into the system
Dispatch technicians based on location and job type, ensuring timely service
Provide quotes, explain services, and offer solutions to potential customers
Maintain communication with technicians to track job status and update customers
Handle multiple tasks at once in a quick-paced environment
Provide exceptional customer service and resolve any customer concerns

Qualifications:




Strong sales and communication skills, with a focus on customer service
Ability to work efficiently in a fast-paced environment
Excellent organizational skills and attention to detail
Basic computer and data entry skills
Ability to multi-task and prioritize effectively
Previous customer service or dispatch experience is required
Post-secondary education is an asset but not required
Willingness to work flexible hours, including evenings and weekends

If you're ready to join a dynamic team where you'll play a key role in delivering exceptional service, we encourage you to apply!

Job Types: Full-time, Part time, Permanent

Pay: From $20.00 per hour

Benefits:
Casual dress
On-site parking

Experience:
Sales: 1 year (required)
Dispatching: 1 year (required)

Language:
English (required)

Work Location: In person

📌 Dispatcher/customer Service North York
🏢 Locksmith Service
📍 North York