Job Summary

We are seeking an energetic and dedicated Hotel Front Desk Executive to be the welcoming face of our hospitality team. In this pivotal role, you will be responsible for providing exceptional guest services, managing check-in and check-out procedures, and ensuring a smooth and memorable experience for all visitors. Your enthusiasm and professionalism will set the tone for our guests' stay, creating a warm and inviting atmosphere from the moment they arrive. This paid position offers an exciting opportunity to develop your hospitality skills in a agile environment.

Responsibilities
Greet guests warmly upon arrival, ensuring a friendly and professional first impression
Manage guest check-in and check-out processes efficiently using multi-line phone systems and front desk software
Provide accurate information about hotel amenities, local attractions, and services to enhance guest experience
Handle guest inquiries, requests, and complaints with patience, empathy, and swift resolution
Maintain detailed records of reservations, guest preferences, and billing information with attention to accuracy
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly




Answer incoming phone calls using proper phone etiquette while managing multiple lines effectively
Assist with administrative tasks such as scheduling appointments, managing keys, and processing payments

Qualifications
Proven experience in hotel front desk operations or customer service roles within the hospitality industry is preferred
Multilingual or bilingual abilities to communicate effectively with diverse guests are highly desirable
Excellent phone etiquette and communication skills to handle guest interactions professionally
Solid customer service orientation with a friendly demeanor and problem-solving mindset
Ability to operate multi-line phone systems and front desk management software efficiently
Knowledge of hospitality standards and guest services best practices
Previous experience working in a fast-paced workplace with attention to detail is advantageous

Join us as a Hotel Front Desk Executive and become an integral part of creating memorable experiences for our guests! Your enthusiasm for hospitality combined with your dedication to service excellence will make a lasting impact. We value energetic individuals who thrive on delivering top-tier guest care in a vibrant setting.

Work Location: In person

📌 Hotel Front Desk Executive Corktown (Canada)
🏢 Ekasa Hospitality
📍 Canada