Family Braces is looking for an experienced retail or hospitality manager to provide hands-on leadership and support to our clinic team.
Reporting to our Operations Manager, this role is responsible for the day-to-day management of the clinic, ensuring the team is working effectively, responsibilities are being completed, expectations are being met, and a positive and skilled clinic culture is maintained.
This is a working manager position. You will lead both the front and back clinic teams while also stepping in to support our patients when needed.
What You Will Do
Provide day-to-day leadership and support to the entire clinic team
Ensure daily responsibilities, workflows, and clinic expectations are being met
Keep the team organized, focused, and productive throughout the day
Coach employees and provide transparent, consistent feedback
Address performance, professionalism, communication, and workplace concerns promptly




Maintain a respectful, skilled, and positive clinic culture
Support an exceptional patient experience and assist with resolving patient concerns
Escalate larger employee or operational matters to the Operations Manager

What We Are Looking For
Previous management experience in retail or hospitality is required
Experience supervising and coaching customer-facing teams
Comfortable holding employees accountable and having difficult conversations
Hands-on leadership style with a willingness to step in wherever needed

If you are a hands-on manager who enjoys leading people, maintaining high standards, building a positive team culture, and keeping a busy location running smoothly, we would love to hear from you.

Work Location: In person

📌 Clinic Manager Calgary
🏢 Important Group
📍 Calgary