The successful candidate will oversee and direct the work of team members, interact with customers, compile reports, process warranties, and oversee day to day transactions. Our ideal candidate will possess experience working in the automotive industry either managing fixed operations in a dealership or working at a service desk. We are seeking an applicant who can adapt to the highs and lows associated with the business, will continuously motivate their team and reinforce positive growth, and is invested in the business.

Required Skills:
Experience providing high quality customer support
Excellent verbal and written communication skills
Ability to think critically, troubleshoot and multi-task
Take ownership of customer issues and follow through with possible solutions




Ability to lead and mentor customer service agents in the areas of sales and customer engagement through empowering leadership
Experience working with service software, databases and tools (Ex. Reynolds and Reynolds)
Analyze statistics and compile accurate reports
Process and complete accurate warranties
Awareness of industry developments and best practices to aid in improving services, policies, and procedures.
Willing to learn latest technology and applications

Job Types: Permanent, Full time

Pay: $45,000.00-$70,000.00 per year

Perks:
Dental care
Extended health care
Life insurance
In office parking
Paid time off
RRSP match
Store discount
Vision care

Work Location: In person

📌 Service Manager Brockville
🏢 2480676 Ontario
📍 Brockville