To process and handle international ocean import shipments for our customers, ensuring the highest quality standards and providing service solutions meeting or exceeding our customer’s requirements and company policies and procedures to ensure compliance with laws, regulations and best practices.
ESSENTIAL FUNCTIONS:
Monitor and maintain workflow within the department.
Manage reports provided (accounting/POD’s/ KPI’s and milestones, etc).
File FMC’s to Ocean teams and check existing rates in place for validity.
Assist sales with rates and transportation options.
Meeting with truck vendors, NVOCC representatives, shipping lines to address any issues or to discuss future business.
Instruct overseas agents of shipping procedures for customers.
Assist Import staff with any shipment issues they might have.
Meet with customers as needed.
Complete shipments in accordance to the defined business process management guidelines.
QUALIFICATIONS:
Excellent organization skills·
Excellent written and verbal skills
Effectively communicate both verbally and in writing
Customer Service experience required
Robust computer skills including Microsoft Office suite
Detail oriented, able to multitask and meet deadlines.
Able to interact positively and effectively with colleagues, vendors and clients
EDUCATION AND EXPERIENCE:
High School Diploma or GED required
Minimum 3 years’ experience in imports or combination of education and expertise required.
Minimum 2 years supervisory experience
CIFFA, Cargowise is an asset
Thorough knowledge of Freight Forwarding
Job Types: Full time, Permanent
Pay: $60,000.00-$70,000.00 per year
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Flexible schedule
Life insurance
In office parking
Paid time off
RRSP match
Vision care
Work from home
Experience:
Supervisory: 1 year (required)
International ocean import: 2 years (required)
Language:
English, fluent written and spoken (required)