Job Title: Bilingual Customer Service Representative
Job Summary:
Our client is seeking a Bilingual Customer Service Rep to join their team in Dorval, QC on a contract basis, with potential for permanent employment for the right candidate. This role is primarily email-based, with some phone support, and is ideal for someone who is highly organized, customer-focused, and comfortable managing a high volume of inquiries.
Job Type: Temp to Perm; Contract
Job Location: Dorval, QC
Shift Structure:
Approximately 1 week of training: Monday–Friday, 8:00 AM–5:00 PM
Following training: Monday–Thursday in office, with the option to work from home on Fridays
Schedule will be either 10:00 AM–7:00 PM or 11:00 AM–8:00 PM
1-hour unpaid lunch
Compensation Structure:
Up to $27/hour (depending on exp)
Contract term: October 13, 2026 – January 15, 2027
Potential for permanent employment following the contract based on performance and business needs
Responsibilities:
Respond to a high volume of customer inquiries primarily through email
Manage approximately 100 emails per day while maintaining accuracy and professionalism
Handle inbound customer calls as required
Provide timely, helpful, and professional customer service
Resolve customer questions and concerns efficiently
Maintain accurate records and follow established processes and procedures
Work collaboratively with internal teams to ensure customer needs are addressed
Adapt to evolving technology and processes, including AI-supported customer service tools
Skills/Qualifications:
Fluent in both French and English (written and verbal)
Previous customer service or call centre experience is an asset
Strong written and verbal communication skills
Comfortable working in a high-volume, email-focused environment
Solid attention to detail and organizational skills
Ability to multitask and prioritize effectively
Professional, customer-focused, and solution-oriented approach
Comfortable working independently while also being part of a team
Robust computer skills and ability to learn current systems quickly