BilLingual Customer Service Representative – Ottawa, ON
Location: Ottawa, ON
Job Type: Full time
Language: English & French
Pay: Competitive/Base Pay

Key Responsibilities
Handle customer inquiries via phone, email, and in person.
Provide information on products, services, orders, and policies.
Resolve customer complaints and concerns professionally.
Process orders, returns, requests, and service inquiries.
Update customer records and maintain accurate documentation.
Follow up on outstanding customer issues and requests.
Coordinate with internal teams to resolve problems.
Escalate complex issues when required.
Support general administrative tasks.
Maintain confidentiality and meet customer service targets.

Requirements
Fluent in English & French (spoken and written).




Previous customer service, call centre, administration, or reception experience.
Strong communication, listening, and problem-solving skills.
Good computer skills and knowledge of Microsoft Office.
CRM/ERP or ticketing system experience is an asset.
Solid organization, attention to detail, and multitasking skills.
Professional, reliable, and customer-focused.

What We Offer
Full-time position
Competitive compensation
Training and onboarding
Secure work setting
Long-term growth opportunities

Pay: $17.60-$20.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Customer Service Representative Ottawa
🏢 career1
📍 Ottawa