Alberta Carpet & Furnace Cleaning has been keeping Edmonton homes cleaner since 1981. We run a busy contact centre and are looking for someone who's confident on the phone, builds rapport easily, and is motivated to turn conversations into bookings.

This isn't a cold-call job. Most of your calls are with existing customers — reminding them their service is due, helping them book, and identifying other services that might benefit them. You'll also handle inbound calls and work as part of a small, close-knit team.

WHAT YOU'LL DO
Make outbound calls to existing customers when their carpet or furnace service is coming due
Handle inbound calls to book appointments, answer questions, and resolve concerns
Recommend and upsell services based on customer needs
Keep customer information accurate in our system
Hit individual sales targets and contribute to team goals
Participate in ongoing training to stay current on products and sales skills

WHAT WE'RE LOOKING FOR
2 years of customer service or sales experience — required
Strong phone presence: comfortable, transparent, and confident on calls




Good computer skills and ability to manage multiple programs at once
Organized, reliable, and able to work independently or as part of a team
Open to feedback and committed to continuous improvement
Must be available for a rotating schedule including evenings (until 7–8pm) and weekends — this is a firm requirement of the role, not occasional
High school diploma or equivalent

OUR HOURS

Our contact centre is open Monday through Sunday, with evening hours until 7–8pm. Scheduling is on a rotating basis — you'll know your schedule in advance, but availability across the full week is essential.

WHAT YOU GET
$18.00/hr to start
Dental and extended health benefits
Reliable full-time hours with an established, locally owned Edmonton company
A supportive team setting with real investment in your training and growth

Job Type: Full-time

Pay: $18.00 per hour

Perks:
Dental care
Extended health care

Education:
Secondary School (preferred)

Experience:
Customer Service Sales: 2 years (preferred)

Work Location: In person

📌 Contact Centre Sales Agent Edmonton
🏢 Alberta Carpet & Furnace Cleaning
📍 Edmonton