Role: QE with Contact Center Tools & Technology
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid - 4 Days/Week
Job Description
We are seeking a Full Time QE with Contact Center Tools & Technology skilled with strong experience in Contact Center platforms, IVR/routing automation, UI/API automation, and Java development. The ideal candidate will provide technical leadership for maintenance releases, enhancements, testing, and ongoing production support
Key Responsibilities
- Design and execute IVR and routing automation using Cyara, Hammer, or similar tools
- Perform automation testing across UI and APIs using Selenium, Postman, Karate, or similar tools
- Develop and maintain automation frameworks using Java
- Test Contact Center platforms, workflows, IVR, routing, and agent desktop applications
- Provide technical leadership for maintenance releases and enhancements
- Support ongoing application testing and production activities
- Collaborate with development, QA, and business teams
- Maintain test automation scripts and improve testing efficiency
- Participate in Agile ceremonies and structured scaled Agile delivery
Required Skills
- Expertise in IVR and routing automation
- Hands-on Cyara, Hammer, or similar Contact Center testing tools
- Experience with Selenium and API testing tools such as Postman or Karate
- Experience with Agent Desktop automation
- Experience with JIRA, Confluence, IntelliJ, or Eclipse
- Strong knowledge of Agile and scaled Agile environments
- Excellent technical leadership and troubleshooting skills
#J-18808-Ljbffr
📌 QE with Contact Center Tools & Technology-6 (Toronto)
🏢 Realign
📍 Toronto
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