Elevate client support with Melo Technology as a Customer Experience & Technology Support Specialist in a fully remote role. Focus on troubleshooting technology issues while enhancing the customer experience every day.
Melo Technology, a leader in telecom and AI solutions, is looking for a dedicated specialist who combines technical expertise with exceptional customer service skills. In this full time position, you'll handle a variety of technology support requests, from VoIP phones to cloud services and AI assistants. Your role is pivotal in maintaining high customer satisfaction and helping clients navigate our cutting-edge services.
Key Responsibilities:
• Handle customer inquiries via calls and emails
• Diagnose and resolve technical support issues
• Onboard clients with VoIP and AI services
• Conduct training sessions for new users
• Collaborate on technology rollouts and projects
Requirements:
• Solid communication skills and problem-solving mindset
• Solid understanding of VoIP and cloud technologies
• At least 1 year of technical support experience
• Familiarity with Microsoft 365 administration
• Valid driver's license and reliable vehicle
Bring your passion for technology and customer support to make a difference at Melo Technology.
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