Cloudbeds is seeking a Manager, Customer Recovery to guide a specialized team focused on rescuing at-risk accounts and transforming frustration into long-term loyalty. You will lead recovery coaches, orchestrate cross-functional response teams, and implement AI-driven tooling to scale proactive retention efforts.
You will partner with Product, Engineering, Onboarding, and Customer Support leadership to eliminate blockers and drive continuous improvement across mid-market and SMB accounts.
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