Elevate customer experience as a Bilingual Inforce Policy Specialist at Manulife in Halifax, Nova Scotia. This hybrid role focuses on resolving inquiries and ensuring client satisfaction.
As a key member of the team, you'll utilize your bilingual skills to handle sensitive customer issues effectively. Your responsibilities will include communicating resolutions and applying premium payments while meeting quality targets. You will also handle general billing inquiries and process various transactions.
Key Responsibilities:
Handle sensitive issues for customer satisfaction
Provide communication for inquiry resolutions
Apply premium payments and manage banking details
Process transactions like refunds and wire transfers
Contribute to team performance objectives
Requirements:
Bilingual in English and French
Post‑secondary education or equivalent experience
Robust verbal and written communication skills
Keen attention to detail and analytical abilities
Previous experience in customer service
Your skills in bilingual communication and customer service will play a crucial role at Manulife.
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