The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!
La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

Job Skills / Requirements

The Manager of Employee Careis responsible formaximizing employee engagement and the overall employee experience for the complete employment lifecycle. The Employee Care Manager will overseethe employee care teamwho work closely with ourOperations and Support Servicesteams to ensure that we are following best practices and providing the highest level of service to our greatest resource, our people.

The Manager of Employee Care will perform the following functions:

Employee and Stakeholder Relationships

- Answer day-to-day HR inquiries and questions for our Paladin staff and consult with Operations Directors and Managers to ensure that employee concerns are dealt within a timely manner.
- Conduct in-person site visits at airport checkpoints or over-the-phone interviews tosolicitfeedback from employees for further improvement in working conditions.
- Be the point of contact for employees on matterspertaining tothe Employee Assistance Program (EAP)
- Analyze and track employee concerns and communicates with the Director, P&C; to address issues and find the bestoptionfor resolution, includingadditionalcoaching, mentorship or training for individuals or adjusting Paladin policies and procedures more widely to address team-based or systemic issues.




- Manage the Exit Interview Program and analyze trends and provide recommendations to the Director of People & Culture and other operational leaders on areas of risk and opportunities for improvement
- Analyze and synthesize People and Culture data toidentifybusiness risksandopportunities for development
- Provide strategic,innovativeand measurable action plans tomitigate risks and gaps as it relates to People and Culture policies and programs
- Lead as Paladin CARE Culture Champion
- Distributeinternal communication
- Support information sharing with Paladin’s Diversity, Equity, and Inclusion Committee where applicable.
- Develop programs and initiatives for our Paladin people in delivering innovative ways to recognize, reward, inspire, engage, and increase the overall satisfaction of our diverse workforce, including through but not limited to Paladin CARE Awards.
- Promoteand lead the executionofEmployeeeEngagement activities,celebrationsand events

What you bring to PASS:

- Post Secondary Degree or Diploma in a related field (Ex. Human Resources, Labour/Industrial Relations)
- 7+ yearsprogressive experience in a similar role
- CPHRDesignationis strong asset
- Proven ability to lead a diverseteam
- Previousexperience working in a multi-union and/or federally regulated organization.
- Eligibility to obtain Transportation Security Clearance (TSC) and Federal Security Clearance
- Experience in building and implementingprojects and initiatives to enhance company culture,brandandemployee experience
- Exceptional attention to detailand organizational skills
- Proven ability to work in a fast-paced andhigh-volumeenvironment




- Effective communicationverbal/written and ability tocommunicatewith various audienceswhilemaintaindiplomacy,discretionand confidentiality
- Able to work independently with minimal supervision and able towork effectively in a dynamic team environment
- Proven ability tolead anddevelop teams
- Proficiencywith standard office software (Word, Excel, PowerPoint)
- Experience usingHR systems
- Familiaritywith union CBA, Canada Labour Code, HumanRightsand employment legislation
- Fluency in French is considered an asset.

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Additional Information / Advantages

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Airport Security Services is interested in getting to know candidates authentically and with integrity. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Failure to adhere to this guideline may result disqualification from the recruitment process.
Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS?”) s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.

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📌 Employee Care Manager (Richmond)
🏢 Paladin Airport Security Services
📍 Richmond