Direct Energy, an NRG company, seeks a Customer Care Quality Assurance Analyst to monitor and improve customer interactions across outsourced operations. You will conduct quality evaluations, identify trends, and support coaching and calibration with vendor QA teams to ensure consistent standards.
Join a agile, inclusive culture focused on quality, compliance, and delivering excellent customer experience.
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📌 Quality Assurance Analyst, Customer Care Alberta
🏢 Nrg Bluewater Wind
📍 Alberta
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