Are you passionate about technology, self-motivated and energetic? Do you like to provide top-notch customer service? If the answer is YES, we have a job for you!
We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of ourTechnical Support Team.
Responsibilities:
- Provide telephone and on-line technical support to existing customers in Canada and USA, including diagnosing and trouble-shooting GPS Tracking hardware and software issues
- Identify and resolve customer technical problems
- Document all outbound and inbound activity via the Support Ticketing system
- Escalate more complex technical issues to Tier 2
- Build lasting relationships with customers
- Communicate in a customer-focused, polite and friendly manner
Education:
- Post-Secondary certificate, diploma in IT, Electronics or Engineering
- Knowledge of Spanish is an asset
Requirements
- Excellent written English communication skills are imperative
- 2-5 years of experience in Helpdesk work or Technical Support in a Call Center servicing USA or Canada
- Professional phone manner, including patience, empathy and a knack for understanding customer needs
- Strong organizational, and time management skills and attention to detail
- Basic electronics knowledge
- Knowledge of GPS Tracking, and cellular and satellite networks is an asset
- The ability to diagnose and troubleshoot software and hardware issues
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
Terms of Employment:
- Full time
- $22 CAD per hour
- Visa sponsorship for the right candidate after the probationary period ends
We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a outstanding place to work, combined with the opportunity for personal and professional growth.