Join ExpensePoint as a Product Expert, where your expertise in client engagement transforms the onboarding experience. This role supports users in leveraging our innovative SaaS platform.
In this pivotal Customer Onboarding and Support position, the Product Expert will handle client inquiries while delivering tailored training sessions. You will guide customers through system configurations, troubleshooting, and integration processes, ensuring they maximize the ExpensePoint platform. Your analytical skills and effective communication will play a key role in enhancing client satisfaction.
Key Responsibilities:
• Serve as primary contact for client inquiries and support
• Provide personalized training on the ExpensePoint platform
• Guide clients in system configuration and technical issues
• Document interactions using HubSpot and Jira
• Enhance onboarding processes with feedback and improvements
Requirements:
• Degree in Business, IT, Finance, or related field
• 2-5 years in customer contact roles, bilingual in French and English
• Previous experience as a mentor or team lead preferred
• Robust organizational skills and communication abilities
• Proficient in Microsoft Office and CRM tools
Utilize your product expertise and communication skills to drive client success at ExpensePoint.
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