Job Description You will join Maël, technical support manager, whose mandate is to help our customers when they encounter billing issues or have questions related to their invoice.

As a key point of contact for our clients — including clinics, hospitals, and healthcare specialists — your role will be to assist them via phone and email with the use of our MYLE software.

You will have a direct and meaningful impact on their satisfaction.

Your responsibilities will include: Quickly handling incoming client requests remotely; Providing technical support related to the use of MYLE; Understanding and identifying the root cause of issues, and offering appropriate solutions tailored to each situation; Collaborating with other support team members to resolve tickets; Escalating tickets based on their complexity and communicating relevant information to technical teams; Contributing to the expansion of our knowledge base and the improvement of internal processes.

📌 Customer Support Specialist Montreal
🏢 Medfar
📍 Montreal