Position Summary:

As a key member of the Commercial Property Management team, the Customer Service Coordinator will provide excellent customer service to tenants and guests at College Plaza; an office tower located at Street, Edmonton.

Who You Are:

- You are a skilled who is well polished, with superior written and verbal communication skills.
- You can provide exceptional customer service and effectively resolve customer concerns.
- You enjoy being the first point of contact for clients, and will strive to deliver our brand values.

Key Responsibilities:

- Assist tenants and guests of College Plaza with enquiries and direct them to the appropriate resource.
- Accept and dispatch service requests and follow up to ensure services are completed to everyone’s satisfaction.
- Coordinate leasing of parking stalls within the complex. Assist with dealing with illegally parked vehicles.
- Arrange for the purchase and installation of building signage.
- Prepare letters, newsletters, and other communication for the complex.
- Setup, maintain, and audit building keys and access cards.




- Program door readers and elevators in the access card software (WinPak).
- Liaise with staff and contract security and ensure they are informed of activities within the complex.
- Plan and organize promotional events for commercial tenants.
- Assume duties of the Chief Fire Warden for the building.
- Other duties as assigned.

Required Skills and Abilities:

- Minimum high school education
- Minimum three years related customer service experience
- Strong inter-personal and time management skills
- Ability to organize, execute and follow up in a timely manner
- Exceptional written and verbal communication skills
- Strong computer skills and knowledge of Microsoft Office (Word, Excel, Outlook, and Teams)
- Prior experience working in property management would be an asset
- Experience in Angus and Yardi software would be an asset
- Security clearance required upon offer of employment

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📌 Commercial Concierge (Edmonton)
🏢 Colonial Group
📍 Edmonton