Elevate client satisfaction at TMC as a Customer Experience Engineer. Focus on continuous improvement, operational excellence, and engage directly with customers for enhanced service performance.
As a Customer Experience Engineer at TMC, you will lead continuous improvement initiatives within the Distribution Center. This role emphasizes customer engagement, requiring a strong grasp of Lean methodologies and supply chain operations. Collaborate closely with clients to analyze performance, address issues, and drive initiatives that enhance service levels and operational efficiency.
Key Responsibilities:
• Lead improvement actions related to quality and delivery
• Act as a key escalation point for customer issues
• Meet with customers to resolve performance challenges
• Support customer scorecards and quarterly business reviews
• Analyze performance indicators and implement sustainable solutions
Requirements:
• Master's degree in engineering or logistics
• Experience in continuous improvement or customer relations
• Proficient in Excel and reporting tools
• Solid communication skills in English
• Ability to handle escalations with diplomacy
Leverage your continuous improvement and customer engagement skills to drive success at TMC.
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