Transform the Salesforce platform at Fidelity as a Manager for CRM Support. Lead a team focused on Sales and Service Cloud excellence while thriving in a flexible hybrid workplace.

In this pivotal role, you will oversee the Salesforce Sales and Service platform's operations, ensuring stability and continuous improvements. Your leadership will guide a cross-functional team comprising employees and vendors, prioritizing technical intake and project execution. You will play a key role in stakeholder management and adopting best practices aligned with compliance and governance standards.

Key Responsibilities: • Manage Salesforce Sales and Service operations effectively • Oversee project intake, prioritization,



and delivery • Ensure high service reliability and handle incident management • Align platform changes with risk and compliance governance • Foster adoption through communication and training initiatives

Requirements: • Bachelor’s Degree in relevant field • 5+ years in CRM platform delivery • 2+ years in technical leadership or management • Knowledge of Salesforce architecture and tools • Understanding of financial services sector regulations

Drive impactful CRM solutions at Fidelity while leading a dedicated team. #J-18808-Ljbffr

📌 Salesforce Manager at Fidelity (Winnipeg)
🏢 Fil
📍 Winnipeg