HRS Talent Solutions is seeking a Customer Message Escalation Assistant for remote, full time work in Canada. You will review customer inquiries, identify what remains unresolved, and craft transparent handoffs to the next team.
You will read the existing conversation, summarize what was asked, and provide the right context to the colleague responsible for the next decision. You will maintain accurate case records and ensure updates are attached, focusing on accurate, courteous written communication.
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📌 Customer Escalation Specialist – Message Handoff Alberta
🏢 HRS Talent Solutions
📍 Alberta
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