Join BrightOrder as a Remote Customer Success & Retention Specialist, focusing on relationship building and proactive engagement to enhance customer retention. In this role, you’ll manage renewals, navigate cancellation calls, and drive measurable customer value.
As a commercially minded Customer Success specialist, you will own customer account renewals and conduct proactive outreach to build strong relationships. You will manage at-risk accounts and be the advocate for your customers, using AI tools to enhance communication and efficiency.
Key Responsibilities:
• Manage renewals from 90 days pre-expiry to signature
• Conduct proactive health-check and outreach calls
• Handle cancellation calls with professionalism
• Build trusted relationships across customer accounts
• Monitor customer health scores and identify churn signals
Requirements:
• 3-5 years in Customer Success or SaaS roles
• Proven experience with renewals and cancellations
• Strong commercial instincts in contract discussions
• Excellent time management in quick-paced settings
• Experience with HubSpot or similar CRM tools
Bring your expertise in retention and relationship management to BrightOrder, where protecting revenue and customer growth is paramount.
#J-18808-Ljbffr