Join PosiTrace as a Key Account Manager, focusing on high-value enterprise relationships across Mexico, Canada, and the United States. Leverage your bilingual skills to enhance customer interactions and operational success.
As the main point of contact for select enterprise accounts, you'll prioritize proactive management and issue resolution. Your expertise in project management and customer success will help ensure clients receive maximum value while building long-term partnerships. Strong communication skills and stakeholder accountability are essential for this position.
Key Responsibilities:
• Manage high-value enterprise accounts with proactive stewardship
• Conduct regular health check-ins and service follow-ups
• Resolve operational gaps and service issues promptly
• Lead customer initiatives and align internal teams
• Ensure accurate billing, subscriptions, and contract alignment
Requirements:
• Fluent in English and Spanish, both spoken and written
• Experience in Account Management or Customer Success
• Robust project management and organizational skills
• Technical or Business degree preferred
• Excellent communication and attention to detail
Utilize your bilingual capabilities and account management expertise to drive customer satisfaction and operational excellence with PosiTrace.
#J-18808-Ljbffr