Lead transformational initiatives at Momentum Financial Services Group as Head of Customer Journey Enablement. This hybrid role focuses on designing and implementing enterprise-wide journey frameworks that prioritize customer-centric solutions.

As a leader, you will guide the alignment of cross-functional teams and drive the journey-based operating model's evolution. With over 15 years of experience in customer experience strategy, you will ensure measurable business outcomes and facilitate governance frameworks for rapid decision-making. This role impacts the delivery of financial services to underserved communities, enhancing operational excellence.

Key Responsibilities:
• Define and scale journey-based operating models
• Set and propagate journey principles enterprise-wide




• Facilitate cross-journey prioritization and trade-offs
• Design governance frameworks for decision-making
• Manage continuous evolution of the Journey Library

Requirements:
• 15+ years in strategy or transformation leadership
• Experience in senior director roles in complex settings
• Expertise in customer journey design and management
• Background in financial services or regulated industries
• Bachelor's degree in relevant fields required

Make a difference by shaping customer engagement strategies at MFSG.
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📌 Head Of Customer Journey Enablement At Mfsg Ontario
🏢 Momentum Financial Services Group
📍 Ontario