Summary

The Operations Specialist supports store operations, customer service, point-of-sale services, order fulfillment, and logistics. The role helps maintain service standards, operational accuracy, and a positive client experience.

Responsibilities

- Provide customer service and resolve or elevate customer issues professionally.
- Process transactions, manage cash handling, and maintain compliance with POS and loss prevention policies.
- Support order fulfillment, BOPIS operations, shipping, receiving, inventory, and merchandising tasks.
- Assist with team training, audits, seasonal inventory, and daily operational projects.

Requirements

- At least 2 years of experience in a client-facing service desk role.
- Solid customer service, communication, multitasking, and teamwork skills.
- Interest in technology and its use in retail customer service.
- Retail experience in shipping, receiving, merchandising, order fulfillment, or inventory management is preferred.

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📌 Operations Specialist (Calgary)
🏢 BROBSTON GROUP
📍 Calgary