Join CAA Club Group as an Emergency Road Service Advisor. This remote position focuses on exceptional customer service and support for Members in need of assistance, while working a adaptable schedule.
In this role, you will handle calls and texts, address Member inquiries, and ensure timely resolutions. You will leverage your communication skills and relevant experience to provide a member-centric approach. This position offers afternoon and overnight shifts, requiring weekend availability as needed, as the service operates 365 days a year.
Key Responsibilities:
• Manage incoming calls and texts within assigned queues
• Provide first-call resolution for Member issues
• Deliver a member-centric approach to call handling
• Integrate solutions-oriented methods for complex inquiries
• Escalate complaints to appropriate channels when required
Requirements:
• Completion of post-secondary education
• Minimum 2 years in customer service
• Robust communication and multitasking abilities
• Familiarity with Ontario/Manitoba roadways
• Dedicated high-speed internet connection required
Utilize your customer service experience to ensure Member satisfaction and safety with CAA Club Group.
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