Elevate customer service excellence as a Customer Engagement Lead at ROCKWOOL in Milton, Ontario. Drive solid relationships and proactive solutions in this in-office role to enhance customer satisfaction.
This position is vital to the Supply Chain Customer Service team at ROCKWOOL. As a lead with at least 5 years of experience, you will manage critical customer accounts and drive service improvement initiatives. You’ll collaborate with various teams, monitor performance metrics, and participate in strategic customer meetings.
Key Responsibilities: - Act as primary customer advocate for service delivery - Lead end-to-end management of service disruptions - Monitor service performance metrics and manage escalations - Collaborate with planning, operations, and customer service teams - Facilitate cross-functional communication during recovery meetings
Requirements: - Minimum 5 years in Customer Service or Supply Chain - Proven track record managing strategic customer accounts - Solid interpersonal and relationship-building skills - Proficiency in SAP and Microsoft Office Suite - Valid passport with willingness to travel
Join ROCKWOOL to enhance customer engagement and build lasting relationships.#J-18808-Ljbffr

📌 Customer Engagement Lead In Milton Winnipeg
🏢 ROCKWOOL International A/S
📍 Winnipeg