Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Develop communication strategies
Evaluate communication strategies and programs
Implement communication strategies and programs
Produce informational materials to increase awareness of services available
Train staff
Answer written and oral inquiries
Assist in the preparation of brochures, reports, newsletters and other material
Gather, research and prepare communications material
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments
Sell merchandise
Explain procedures, risks and perks to clients
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Additional information
Personal suitability
Punctuality
Client focus
Effective interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Benefits
Health benefits
Dental plan
Health care plan
Paramedical services coverage
Financial benefits
Gratuities
Group insurance benefits
Long term benefits
Long-term care insurance
Other advantages
Subsidised public transportation
📌 Clerk, Customer Service Quebec City
🏢 Boutique Place d'Armes
📍 Quebec City
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