Become a pivotal Retail Experience Lead overseeing operations and staff in a agile retail workplace. This role emphasizes customer service, team supervision, and operational excellence.

The Retail Experience Lead is essential in managing store openings and closings, supervising daily tasks, and ensuring compliance with company standards. You'll engage with customers, assist cashiers, and maintain exemplary store presentation.

This position requires strong communication skills, conflict resolution, and adaptability to enhance the customer experience while leading your team effectively.

Key Responsibilities:
Oversee store operations including alarm management
Greet and assist customers while modeling best practices
Deliver outstanding customer service by building relationships
Support onboarding and training for new team members
Address customer complaints and escalate as needed

Requirements:
Minimum 2 years retail experience
High school diploma or GED
Proven customer service experience
Provincial Cannabis Certification required
Explicit criminal record

Lead by example and embody exceptional customer service and operational integrity.
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📌 Retail Experience Lead In Operations Windsor
🏢 Pop's Cannabis
📍 Windsor