As we continue to grow, we are looking for a reliable and friendly Client Care Coordinator who can support the day-to-day operations and help create a smooth and welcoming experience for both clients and clinicians.

This is a remote part-time role. While most tasks can be completed remotely, you must be based in Toronto and available to come meet with Semona when needed.

Key Responsibilities:

Manage client bookings, scheduling, and cancellations through Jane App

Respond to emails, inquiries, and phone calls in a timely and professional manner

Support clients with forms and general onboarding

Assist with billing and payment processing

Communicate with clinicians regarding schedule updates and client needs

Maintain organization of administrative systems and workflows

Support the Clinical Director and therapists with day-to-day operational tasks

Required Qualifications

Strong organizational and time management skills

Ability to work independently

High attention to detail

You care about neurodiversity-affirming practices

Proficiency in Outlook, Zoom, Canva, and Jane App

What You will Gain

Experience working in a growing private practice

A supportive and collaborative team setting

Opportunity to grow within the practice as it expands

If you are someone who enjoys supporting others, thrives as a Type A person, and creating a seamless experience for all, we would love to hear from you!