Become a Customer Engagement Lead with ROCKWOOL in Milton, ON. This in-office role focuses on enhancing customer service and building vital supply chain relationships.

In this pivotal role, you will lead customer engagement efforts, manage critical issues, and drive initiatives for service improvement. With a robust background in supply chain management, you'll act as a liaison, ensuring fulfillment and outstanding service. Your work will directly impact customer satisfaction and business performance across teams.

Key Responsibilities:
• Build strong relationships with customer supply chain teams
• Drive proactive engagement and issue resolution
• Manage critical order fulfillment and crisis recovery plans
• Monitor customer service performance metrics
• Facilitate cross-functional communication and meetings

Requirements:
• 5+ years in Customer Service or Supply Chain
• Proven experience with strategic customer accounts
• Strong communication and relationship-building skills
• Ability to manage complex issues and priorities
• Proficiency with SAP and Microsoft Office

Lead impactful customer engagement initiatives and join ROCKWOOL in Milton, ON.
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📌 Customer Engagement Lead at ROCKWOOL (Ontario)
🏢 ROCKWOOL International A/S
📍 Ontario