Become a pivotal part of Trudell Medical Limited as a Customer Experience Leader in St. John's, Newfoundland. Drive excellence in patient-first service and operational efficiency with your expertise.

In this leadership role, you will guide a newly formed Customer Experience team, focusing on delivering top-notch service and ensuring accurate order management. Collaboration with internal teams like finance and quality will be crucial, as you’ll handle complex escalations and drive continuous improvement efforts.

Key Responsibilities:
• Lead and develop customer experience representatives
• Oversee order-to-invoice accuracy and timelines
• Manage complex customer issues and escalations
• Set and monitor KPIs for team performance




• Build strong stakeholder relationships across functions

Requirements:
• Post-secondary education in Business or related field
• 5+ years in customer-facing roles with leadership experience
• Solid knowledge of order management processes
• Proven experience in coaching and developing teams
• Proficiency with ERP and CRM systems

Use your leadership and analytical skills to enhance customer experience within Trudell Medical in St. John's.
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📌 Customer Experience Leader at Trudell Medical (Newfoundland and Labrador)
🏢 Trudell Medical
📍 Newfoundland and Labrador