Join Intact's Claims Optimization team as an Operational Excellence Business Advisor. This hybrid role focuses on streamlining processes to elevate customer service and operational efficiency.
As an advisor with 3-5 years of relevant experience, you will leverage your continuous improvement mindset to drive process excellence. Your key skills should include process improvement, journey transformation, and solid analytical abilities. This mission-critical position allows you to connect initiatives with business acumen while collaborating with teams to optimize claims management models and enhance service quality.
Key Responsibilities:
• Reimagine and optimize outcome-focused processes
• Drive and support process improvement initiatives
• Build relationships with subject-matter experts
• Analyze data and perform cost-benefit evaluations
• Develop documentation and tools for implementation
Requirements:
• 3-5 years in an advisor or analyst role
• Experience with process improvement and operational excellence
• Lean Six Sigma certification preferred
• Excellent communication and presentation skills
• Familiarity with data visualization tools and generative AI
Bring your expertise in process management and team collaboration to make a significant impact at Intact.
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