Career Opportunities with Raleigh Orthopaedic ClinicA great place to work.Careers At Raleigh Orthopaedic ClinicCurrent job opportunities are posted here as they become available.Recent Patient Scheduler - Full time Position - Raleigh Location
We’re seeking a detail-oriented and highly organized Appointment Scheduler to join our fast-paced medical practice. This role serves as the first line of customer service and public relations, ensuring all patient and provider calls are handled efficiently and appointments are scheduled accurately across all locations.Key Responsibilities:
Answer and manage high-volume, multi-line phone calls from patients and referring providersSchedule recent patient, follow-up,
and pre-operative appointments in accordance with provider and clinic requirementsMaintain accurate and organized schedulesVerify and update patient demographic and insurance information in the electronic health record systemCoordinate with clinical teams and other departments to ensure seamless scheduling and care continuityReturn voicemails promptly and follow up on patient inquiriesAssist with appointment changes, cancellations, and rescheduling as neededProvide directions and general information to patients regarding clinic locations and servicesHandle patient concerns professionally and elevate when appropriateServe as backup support for front desk operations as neededWhat You Bring:
Solid attention to detail and organizational skillsExcellent communication and customer service abilitiesAbility to thrive in a rapid-paced, high-volume call environmentWorking knowledge of appointment scheduling systemsAt least 1 year of medical scheduling, call center, or related experience preferredAbility to build and maintain positive working relationships with patients, providers, and team membersStrong computer skills and ability to multitask efficientlyFull medical, dental, and vision coverage with FSA and HSA optionsRetirement plan with employer contributions
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