Shape the customer experience at Apple Retail as a Senior Manager. Drive performance goals, foster inclusion, and lead a high-performing team to deliver exceptional service.

In this leadership role, you will empower managers and team members, actively participating in floor leadership to ensure business priorities are met. Your focus on recruiting, training, and developing a diverse team will be essential in achieving operational success. Additionally, you'll address concerns, collaborate with leadership, and create a protected, inclusive environment for all.

Key Responsibilities:
• Lead and empower a diverse team to achieve goals
• Support store leadership with strategic decision-making
• Foster exceptional customer service through team interactions




• Address escalations and ensure operational effectiveness
• Uphold company policies and protect confidential information

Requirements:
• 3 years of leadership experience in retail or sales
• Availability to work varied schedules, including nights and weekends
• Proficiency in French if based in Quebec, English required in Canada
• Demonstrated ability to exceed goals and build trust
• Experience in coaching and mentoring team members

Drive excellence in customer service and team development as you shape your career with Apple.
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📌 Senior Manager at Apple Retail (Quebec City)
🏢 Apple
📍 Quebec City