Drive transformative customer experiences with GSK as a Manager in Medical Affairs. Lead initiatives that enhance HCP engagement and optimize scientific information access in a hybrid role.
This position plays a vital role within the Medical Customer Experience team at GSK. You will collaborate closely with asset teams to advance customer-centric strategies that support healthcare professionals. Your integration of cutting-edge CX tactics is essential to improving organizational efficiency and enhancing patient care across Canada.
Key Responsibilities:
• Build and promote customer-centric capabilities within Medical
• Develop meaningful HCP engagement plans aligned with asset strategies
• Translate strategies into actionable CX journeys for healthcare professionals
• Contribute to the creation of enterprise-level CX initiatives
• Optimize scientific content for better patient and HCP engagement
Requirements:
• Minimum 2 years in Medical Affairs or CX in regulated sectors
• Degree in relevant fields such as health care or business management
• Knowledge of CX principles and digital platforms in pharmaceuticals
• Complex project management experience with strong problem-solving skills
• Understanding of agile methodologies for effective collaboration
Shape impactful healthcare experiences while enhancing your influence in the industry at GSK.
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