PointClickCare is seeking a Senior Customer Experience Manager to define, govern, and measure the end-to-end customer experience in collaboration with the Customer Experience Director and multiple stakeholders. You will influence cross-functional teams, oversee research projects, and translate insights into strategic actions to improve CX in a SaaS healthcare platform.
Ideal candidates bring 7+ years in marketing research, robust Excel/PowerPoint/Power BI skills, and a healthcare-focused