Lead operations at W.W. Grainger’s Service Centre, focused on driving revenue and enhancement through strategic planning and team leadership. Combine operational excellence with customer satisfaction in a key managerial role.

As the Service Centre Manager, you will report directly to the Senior Manager of Services and Field Safety. This position requires a minimum of 5 years of experience in technical service management, with proven leadership abilities. Your role will encompass managing operating expenses, engaging with customers, and enhancing service delivery.

Key Responsibilities:
• Grow market share and revenue through strategic planning
• Manage operating expenses and PnL ownership
• Oversee a team of service technicians and their development




• Ensure compliance with regulatory requirements and SOPs
• Establish continuous improvement for operational profitability

Requirements:
• Minimum 5 years of technical/industrial management experience
• Demonstrated team leadership and coaching skills
• Proven track record in driving revenue and profitability
• Robust ability in building customer relationships
• Ability to travel 50% of the time

Elevate Grainger's Service Centre through effective management, operational oversight, and customer-centric strategies.
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📌 Service Centre Manager at Grainger (Quebec City)
🏢 W.W. Grainger
📍 Quebec City