Lead the Dayforce Support team at Raffles Hotels & Resorts, delivering exceptional operational guidance and ensuring effective ticket resolution while maintaining high support standards.

As the Dayforce Support Team Lead, you will supervise a dedicated analyst team, serving as the main escalation point for complex inquiries. With 3-5 years of experience in Dayforce support, you will oversee operational efficiency, provide coaching, and manage ticket systems to adhere to service standards.

Key Responsibilities:
• Act as a primary escalation point for Dayforce inquiries
• Conduct one-on-one meetings to assess workload and capacity
• Manage the team mailbox and ticket resolution process




• Perform configuration updates and support payroll activities
• Ensure adequate analyst coverage during critical support periods

Requirements:
• 3-5 years configuring and supporting Dayforce
• Experience with multiple Dayforce modules
• Robust troubleshooting and analytical skills
• Excellent communication and stakeholder management
• Experience leading team members and handling priorities

Become instrumental in Raffles Hotels & Resorts' success with your Dayforce expertise and leadership skills.
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📌 Dayforce Support Team Lead Role (Ontario)
🏢 SmartRecruiters
📍 Ontario