Elevate your career as a Collections Representative with MCI, leveraging ethical recovery strategies and excellent negotiation skills to help customers resolve their accounts. This role involves working both remotely and on-site to connect with clients in a supportive environment.
As an experienced Collections Representative at MCI, your role will require handling past-due consumer accounts with professionalism and empathy. You will utilize advanced contact center technology to negotiate payment options effectively, ensuring a customer-focused approach throughout. Your skills in conflict resolution and relationship building are crucial for achieving recovery goals and maintaining brand integrity.
Key Responsibilities:
• Make outbound and inbound calls for account discussions
• Utilize technology to locate and communicate with customers




• Understand customer situations and propose payment options
• Negotiate arrangements delicately and professionally
• Address concerns and work towards resolution
Requirements:
• Minimum 1 year of contact center or customer service experience
• High school diploma or equivalent required
• Robust verbal and written communication skills
• Ability to type 20+ words per minute
• Proficient in Microsoft Office Suite
Become part of MCI’s team and contribute to helping customers get back on track with their accounts while honing your collection expertise.
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📌 Collections Representative at MCI (Sydney)
🏢 The Sydney Call Centre
📍 Sydney