Exciting Service Writer role at Joe Johnson Equipment, serving as the main contact for customers while ensuring efficient repair workflows. Bring your customer service skills and technical understanding to enhance client satisfaction.
This full-time position requires you to document customer needs and communicate effectively with technicians and departments. You'll manage work orders, verify warranties, and facilitate scheduling while maintaining high standards of service. A collaborative approach will ensure smooth operations as you manage repairs and customer inquiries effectively.
Key Responsibilities:
• Serve as the main point of contact for customers
• Document service requests and customer concerns accurately




• Create quotes and timelines in collaboration with technicians
• Open and edit work orders for accountability
• Verify warranty claims and service eligibility
Requirements:
• 3+ years’ experience in a Service Writer role
• Robust customer service and communication skills
• Mechanical aptitude or exposure to heavy equipment
• Ability to manage multiple tasks in a fast-paced setting
• Valid Class G driver's license required
Leverage your experience to optimize customer interactions and support repairs with Joe Johnson Equipment.
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📌 Service Writer at Joe Johnson Equipment (Innisfil)
🏢 Ultipro
📍 Innisfil