Elevate customer success at Everbridge as the Manager of Customer Success & Technical Account Management. Lead a dedicated team to drive customer value and strategic outcomes.

In this frontline leadership role, you will manage and develop Customer Success Managers and Technical Account Managers. Focus on operational excellence by fostering a culture of customer accountability and collaboration. You'll also ensure that customers experience measurable value, effective adoption strategies, and proactive risk management across the organization.

Key Responsibilities:
• Lead and support Customer Success and Technical Account Managers
• Build strategic partnerships between CSMs and TAMs
• Coach teams on customer success planning and technical adoption




• Monitor customer health and portfolio performance proactively
• Champion customer voice to enhance internal processes

Requirements:
• Over 5 years in Customer Success or similar fields
• 2+ years leading customer-facing teams
• Deep understanding of SaaS and cloud technologies
• Proven track record in customer retention and satisfaction
• Solid analytical skills for data-driven decisions

Drive customer success and strategic relationships while enhancing team performance with Everbridge.
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📌 Customer Success & Technical Account Manager (Alberta)
🏢 Lever
📍 Alberta