Join the College of Physicians and Surgeons of BC as a full-time Case Administrator focused on managing complaint files. Collaborate with managers to ensure smooth operations in our complaints department.

This permanent position reports to the conduct manager and involves maintaining complaint files, liaising between parties, and providing administrative support. Key duties include drafting correspondence, acknowledging complaints, and reviewing materials for accuracy. Candidates should exhibit strong interpersonal skills and a background in health care is preferred.

Key Responsibilities:
• Maintain and organize complaint files efficiently
• Liaise with involved parties regarding complaints
• Draft correspondence and reports for the department




• Attend interviews and take clear notes during discussions
• Respond to inquiries related to complaint processes

Requirements:
• Grade 12 and two-year office administration diploma
• Robust organizational and multi-tasking abilities
• Excellent written and verbal communication skills
• Knowledge of Microsoft Office applications
• Ability to maintain confidentiality during processes

Leverage your administrative skills to support the complaints team at the College of Physicians and Surgeons of BC.
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📌 Case Administrator for Complaints Department (British Columbia)
🏢 CPSBC Careers
📍 British Columbia