About the Role

Our client is seeking an organized and customer-focused Front Desk Supervisor to oversee the reception operations at their hotel in Kimberley. You will lead the front desk team, ensure effective check-in/check-out processes, handle guest inquiries, and maintain the highest standards of service. This role requires strong leadership abilities, excellent communication skills, and a commitment to creating a welcoming and positive experience for all guests. You will be a key point of contact for guests and staff, ensuring smooth daily operations.

Key Responsibilities

- Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
- Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Oversee room assignments, reservations, and daily arrivals/departures.
- Ensure the front desk area is clean, presentable,



and well-stocked with necessary materials.

Requirements

- Minimum 2 years of experience in a front desk or hospitality role, with supervisory experience preferred.
- Excellent customer service skills and a friendly, approachable demeanor.
- Proficiency in hotel property management systems (PMS).
- Strong organizational and multitasking abilities.
- Good communication skills in English and potentially Afrikaans or Setswana.

Benefits

- Competitive salary and potential for performance-based tips.
- Medical aid and retirement fund contributions.
- Discounted accommodation and dining at the hotel.
- Opportunities for career growth within the hospitality sector.
- Join a dedicated team in the historic city of Kimberley.

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📌 Front Desk Supervisor (Kimberley)
🏢 Placements24
📍 Kimberley