Job Type: Permanent

Affiliation: CUPE

Location: George Mackie Library

Weekly Hours: 21

Schedule: Sun 9:30 am to 5:00 pm; Mon 10:30 am to 6:00 pm; Wed 12:30 pm to 8:00 pm

Job Start Date: Oct 25, 2026

Pay Grade: 7

Min Wage: $35.56

Max Wage: $36.36

THE POSITION:
As a Customer Services Assistant 2 you will provide exceptional customer service, deliver library and literacy programs, The Playground™ , events, tours and group presentations within the library, in the community and virtually in consultation with Librarian 3, 2, or 1, Library Supervisor 4 or 2.

HERE IS WHAT YOU CAN BRING:

Proven commitment to providing exceptional customer service

Strong team spirit

A friendly, patient and outgoing personality

Desire and experience in developing children, teen and adult programming

Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques

Demonstrated ability and skills to plan, organize, promote and deliver a variety of creative programs, including The Playground™ ,within minimum supervision, to all ages and abilities.



This can be done either in library, in the community, or virtually.

A solid work ethic and self-motivation

Knowledge of automated library systems

A curiosity and ability to work with and learn current technologies, including a variety of technologies (e-readers, tablets, etc.)

A goal to strive for excellence

Computer experience with Microsoft Office plus excellent keyboarding skills

Eagerness to grow your skills, learn and explore

Accurate keyboarding skills of 45 wpm.

POSITION REQUIREMENTS:

Diploma in Library and Information Technology from a recognized institution

Up to six months work related and on the job customer service experience

Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs

ADDITIONAL INFORMATION:

Candidate should be prepared for a busy schedule of programming and outreach

Valid B. C. Drivers license (minimum level ‘N’) is an asset

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📌 Customer Services Assistant 2 (British Columbia)
🏢 Fraser Valley Regional Library
📍 British Columbia