Elevate customer experiences as a Senior Contact Center Support Specialist at TD in Toronto. Provide expert technical support for Amazon Connect, enhancing contact center operations.

In this senior-level position, you will use your extensive experience in contact center technology to troubleshoot complex issues and maintain a deep understanding of Amazon Connect architecture. Collaborate with teams, conduct training sessions, and drive improvements in operations and support processes while delivering exceptional customer service.

Key Responsibilities:
• Troubleshoot and resolve technical issues related to Amazon Connect
• Maintain deep knowledge of Amazon Connect architecture
• Collaborate with internal teams for technical escalation




• Lead training sessions for staff development
• Onboard new infrastructure requests effectively

Requirements:
• 5+ years in contact center operations or technical support
• Strong understanding of Amazon Connect and AWS
• Excellent communication and problem-solving skills
• Ability to multitask in a quick-paced environment
• Knowledge of networks and computer systems

Enhance your expertise in contact center solutions while contributing to TD's mission to improve customer interactions.
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📌 Senior Support Specialist at TD (Ontario)
🏢 TD
📍 Ontario