Provide exceptional customer support as a Work-at-Home Customer Service Agent with MCI. Ideal for independent individuals who excel in communication and problem-solving.

Join MCI, a leading tech-enabled business services company, as a Work-at-Home Customer Service Agent. This remote position requires empathetic and patient candidates who enjoy addressing customer inquiries across phone, email, and chat. Your role will directly impact customer satisfaction through effective problem resolution and detailed record-keeping.

Key Responsibilities:
• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about products and services
• Resolve customer complaints efficiently
• Maintain detailed records of customer interactions
• Meet performance metrics for response time and satisfaction

Requirements:
• Must be 18 years or older
• High school diploma or equivalent required
• Previous customer service experience preferred
• Solid communication and interpersonal skills
• Reliable internet connection and a quiet workspace

Become a vital part of MCI's commitment to outstanding customer experience!
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📌 Remote Customer Service Agent at MCI (Ontario)
🏢 The Sydney Call Centre
📍 Ontario