Support customer loyalty as a Retention Advisor at Neilson, a leader in life insurance. Engage with clients to renew services and enhance satisfaction in this vital role.
Neilson is seeking talented Retention Advisors to connect with existing policyholders. Your focus will be on renewing and retaining customer services while ensuring all client needs are addressed. Key skills include excellent communication, strong attention to detail, and the ability to maintain high-quality service under pressure.
Key Responsibilities:
• Make calls to policyholders with missed payments
• Discuss and arrange client requests, including payment options
• Address and resolve customer complaints professionally
• Record detailed notes on calls for accurate business records
• Utilize retention tools to prevent customer cancellations
Requirements:
• Must hold LLQP License
• Robust communication and interpersonal skills
• High attention to detail and multitasking ability
• Proficiency with Microsoft Office suite
• Experience in a retention-focused role preferred
Drive customer loyalty at Neilson while showcasing your communication and retention skills.
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📌 Retention Advisor at Neilson (Toronto)
🏢 Neilson Financial Services
📍 Toronto